Refund Policy

Refund Policy – Pert Luxury Charter

At Pert Luxury Charter, we aim to provide premium and reliable transportation services. Please read our refund policy carefully before making a booking.

1. General Refund Policy

All refund requests are handled on a case-by-case basis. Refund eligibility may vary depending on the booking type, timing of cancellation, and service conditions. Each refund situation is assessed individually to ensure fairness to both the customer and the service provider.

2. Full Refund Eligibility

A 100% full refund will be provided if the booking is cancelled at least 26 hours before the scheduled ride time.

3. Late Cancellations

Cancellations made within 26 hours of the scheduled pickup time may not be eligible for a full refund. Partial refunds or no refunds may apply depending on:

• Driver allocation status

• Distance and preparation already completed

• Operational costs incurred

4. No-Show Policy

If the customer does not show up at the agreed pickup location at the scheduled time, it will be considered a no-show, and no refund will be issued.

5. Service Cancellations by Company

If Pert Luxury Charter must cancel a booking due to unforeseen circumstances (such as vehicle breakdown, safety concerns, or operational issues), the customer will receive:

• A full refund, or

• An option to reschedule the ride at no additional cost

6. Special Circumstances

Refunds related to emergencies, delays, or exceptional situations will be reviewed individually. Decisions will be made based on fairness and supporting evidence provided.

7. Refund Processing Time

Approved refunds will be processed within 7–14 business days, depending on the payment method and financial institution.

8. Policy Updates

Pert Luxury Charter reserves the right to update or modify this refund policy at any time without prior notice.